Senior living community & Therapy services

Answers to Frequently Asked Questions

Our Impact-Enabling Approach™

General Questions

We are a group of passionate Rehab professionals dedicated to providing professional service in the comfort of your home or office. Our goal is to help your recovery and get back to life. We also understand the challenges of navigating health care to get quality therapy services. We want to make it easy and convenient for you. So give us a call or request an appointment.

Loose-fitting clothes so we can access the part of the body we are treating. You may also consider Athletic shoes, socks, hair ties, and sports bras.

Upon your first visit with a physical therapist, you discuss your condition and its impact on your life. We evaluate your pain, test your muscle strength and range of motion, observe how you move, and discuss your goals. Typical treatment includes strengthening exercises, stretching, manual therapy, movement retraining, endurance training, etc.

Typically your initial evaluation may be up to 75 minutes, and follow-up treatments may vary from 45- 60 minutes.

No, the Majority of conditions can be treated with minimal to no equipment. Your Therapist will bring any required equipment.

Insurance & Referrals

Yes, Physical, Occupational, and Speech Therapy services are typically covered services.

Medicare, Anthem Blue Cross Blue Shield, United Healthcare (PPO plans only), Humana, WEA Trust, Network Health, and many other insurances.

Yes, we offer an affordable private pay option. Pay as you go or discounted multiple visit package. Please call us or send us an inquiry to learn more

This depends on your insurance. We can help you facilitate the process.

This is determined by therapists based on the medical necessity on a case-by-case basis. Typically, therapists see our patients for about 6-8 weeks, but this can vary.

Yes, you may qualify for additional therapy based on medical necessity and your insurance approval.

Therapists treat patients from 7 AM to 5 PM Monday through Friday, but they can adjust based on patient preference and availability. If you are looking to reach office staff, feel free to reach out any time, and someone will get back to you within 1-2 business days.

An initial evaluation takes about 1-2 weeks to get scheduled based on therapist availability. Once the initial evaluation is completed, treatments are automatically scheduled with the therapist based on the frequency they set.

Our therapists can treat patients in their environment, whether at home or office. It is advantageous to see you in your working or home environment to optimize your treatment and recovery. We bring what you need, so you do not have to worry about equipment.

Greendale, Hales Corner Greenfield, Franklin, Muskego, Brookfield, Elm Grove, Wauwatosa, Cudahy, St. Francis, South Milwaukee, Oak Creek, Bayview, Shorewood, and Fox Point.
Exceptions to the service area can potentially be made with additional cost.

Massage Therapy

The benefits may be enhanced by direct contact, however, you would disrobe in the room by yourself and the therapist does not enter until you are on the table covered with a sheet and blanket. Then she would uncover only the part she is working on, such as an arm or leg. Whether you remove your undergarments is up to your comfort level. If you prefer to leave them on, that is fine.

She usually can sense which muscles are tight and also where you are holding tension, but it helps for you to share what you are feeling too.

 It is important that you let the therapist know if you feel the pressure is at your comfort level. It should not be painful, but you will likely notice some sore areas you didn't know you had. You should also share if there are specific areas you want to the therapist to avoid.

To get the full benefits of the massage, it's helpful if you don't do anything strenuous for a while afterward, and please don't smoke for at least 30 min. It's also important to drink extra water after a massage. A couple of glasses is a good idea to help flush out any toxins that may have been released from your tissues. Sometimes there is a little soreness for a day or two after the massage if deeper work was performed.

Once a month is generally a good schedule, but if you have specific areas that are causing you pain you may need more frequent sessions for a while to help resolve the issue.

The chart below will help you determine which massage is ideal for you depending on your preference of pressure and the purpose of the massage.


Type of Massage PressurePurpose
Swedish MassageLight pressure Grade 1-2Relaxation
Trigger Point MassageMedium to Deep Grade 3-5Reduce pain, Decrease Muscle Tension, Improve Mobility 
Deep Tissue MassageDeep Pressure: 4-5Address Trigger Point
Sports MassageMedium to Deep: 3-5Recovery and Enhanced Function
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